Shipping policy

Shipping Rates and Delivery Estimates

Shipping Method

Standard Shipping: 3–6 Business Days
Cost: Free on orders over $39

Delivery time is calculated from the shipping date, not the order date. Please note that delays may occur due to invalid shipping addresses, weekends, or holidays.

Handling Time

Orders are prepared within 24–48 hours.
Most packages are shipped within 24 hours (excluding weekends and holidays).

Track Your Order

Once your order is shipped, you will receive an email with tracking details.
You can also view tracking information:
- In your Order Details section.
- On the Track My Order page.

Shipping Origin

All orders ship from our U.S. warehouses, selecting the closest location to your address for faster delivery.

Delivery Areas

We currently offer shipping to the contiguous United States only. We are unable to deliver to the following locations:

Alaska
American Samoa
Federated States of Micronesia
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
U.S. Virgin Islands
Armed Forces (APO/FPO/DPO)

International Shipping

International shipping is not available at this time.

Shipping Carriers

We partner with trusted carriers, including USPS, FedEx, and Amazon Logistics US.
Note: Specific carrier requests cannot be accommodated.

Sales Tax

Sales tax will be collected where required by law. Applicable states include:
AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI.
All collected taxes are reported to the IRS.

Delivery Delays

Delays may occur due to weather, natural disasters, or other unforeseen circumstances.
For assistance, please contact support@water.viomi.com.

Additional Information

Deliveries occur during regular business hours, Monday to Friday, excluding holidays.
If you have questions or special requests, email us at support@water.viomi.com.

Contact Us

For any inquiries or issues, please reach out:
📧 support@water.viomi.com